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6 tips to maximise service adoption
26 July 2018Adopting a digital strategy that enables individuals to find, and/or be proactively presented with the information they need, will increase service adoption rates and result in a more positive, intentional experience for both citizens and employees and ultimately drive tangible economic benefit for the community.
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Should we encourage governments to proactively communicate with citizens?
5 June 2019Tags: Marketing Automation, StrategyImproving and automating communication with citizens means updates and information are provided in a timely manner, and self-service helps them get things done faster and more easily.
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