Verint, a global leader in actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance, has announced a global partnership with Squiz. Together, the organisations will provide the consulting, technology and expertise required to deliver market-leading digital transformation strategies for government.
Today, national, regional and local governments across the globe are implementing digital transformation strategies, reflecting the need to proactively help deliver citizen services and develop smarter cities. A key focus of these strategies is to help make government services accessible and provide support to their citizens and businesses when needed. This shift to digital is more responsive to citizen and community needs, typically reducing phone or contact centre call volumes, and helping government organisations identify monetary savings.
Governments across the world—national and local—are struggling to deliver against their digital transformation strategy targets. This is partly due to the complexity of IT systems and the need to modernise outdated processes. Verint’s global partnership with Squiz will help government organisations take a fresh approach to designing, connecting systems and executing their digital transformation strategies.
Squiz helps drive digital transformation for its clients through a combination of consulting and technology. Its consultancy covers the full range of digital transformation services from strategy to customer experience design, analytics, accessibility audits, content mentoring, and even training. The technology comprises Squiz’s content management system (CMS) offering, Matrix, and Squiz’s search engine offering, Funnelback.
Verint already supports government organisations across the world with its Verint® Engagement Management™ solution, enabling customers to access their services digitally across mobile, web, open data and open services. Squiz and Verint together can now help these government organizations mature their digital strategies and deliver even more value through the provision of a newly enhanced digital first engagement management offering.