Fire and Rescue NSW is the busiest urban fire and rescue service in Australia, servicing all cities and towns across New South Wales. The officers and staff of the FRNSW provide help and support to NSW residents and visitors 24 hours a day, seven days a week. They are one of the crucial agencies involved in responding to emergencies and disasters throughout the state.
Fire and Rescue NSW depends heavily on its intranet to access resources rapidly and easily throughout its various fire stations and support offices. With offices and staff widely dispersed across the state, FRNSW needed to decentralise content management and put it in the hands of each business unit. There was a bottleneck with the webmaster because staff were unable to access the information they needed to edit, and nothing was being delivered within a reasonable timeframe. FRNSW needed a system that could give different regions the control they needed whilst also being easy for anyone and everyone to learn how to use.
Another challenge lay in FRNSW's complex TRIM integration requirements.
"Having an interface with TRIM was a driving force behind the project. The ability to have one source of truth for every document was vital to our goals. In terms of competitors, Squiz was the best for TRIM integration." Vanessa, Project Manager