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Incident Management

Incident priority, response and resolution

All reported incidents are assigned a priority level P1 to P5 according to our policy. Each priority level has a response time guarantee and target resolution times, as per the table in the policy.

Squiz Cloud incident communications

You can subscribe to receive email notifications about all Squiz Cloud events. We'll keep you updated throughout the incident - you'll know what we know. When resolved, if the incident affected your system, you will be contacted directly and advised about expectations for post incident report distribution.

You can review the detailed incident summary at any time, and subscribe for notifications at status.squiz.cloud

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