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The challenge

Austroads is the peak organisation of Australasian road transport and traffic agencies.

The Austroads Safety Barrier Assessment Panel (ASBAP) assesses the crashworthiness and suitability of road safety barriers, systems and devices for deployment on roads managed by Australian and New Zealand road agencies. With ASBAP in place suppliers don’t need to make submissions to separate jurisdictions.

A number of process reforms were planned to improve the transparency of the submission and review cycle and reduce administrative costs to member States.

One of these was the creation of a new automated online submission process.

The solution

Squiz had recently redesigned the Austroads website.

The new ASBAP Digital Submission Portal was built using Squiz Matrix CMS and launched in January 2019.

The results

  • Easier application process.
  • Customers can access current and previously submitted applications.
  • Significant time saved administering submissions.
  • Easier access to information by Panel members.

We used to receive submissions by post, and customers were unable to track the progress of their submissions electronically. It’s now a very streamlined process, saving a lot of administrative time.

Sue Philpott
ASBAP Secretariat
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