With Housing Associations under increasing pressure to deliver better Tenant Experience and Engagement, it’s never been more important to harness the value of digital channels.
Now you can give tenants the seamless, omni-channel experience they demand, while unlocking productivity and efficiency gains for your organisation.
Our Self-Service Solution for HAs combines a robust set of technologies into one secure, easy-to-maintain solution that integrates with your back-end systems.
With tenant expectations changing on a daily basis, there is no time to wait. Download the Guide now to discover why Housing Associations are investing in digital self-service; what ROI to expect from digital channel shift and what to look for in a self-service solution.
A personalised, mobile-responsive dashboard allows tenants to view and manage their payments, book repairs, look for a home or find information at anytime of the day or night.
View tenant information, history and records in one centralised location for quicker response times.
Get time back in your day by automating form processing, notifications and tenant communications.
Why are Housing Associations turning to tenant self-service?
Organisations who don’t evolve to meet customer demand for greater convenience and online services face the risk of disruption, tenant dissatisfaction and ongoing pressure to deliver more for less.
So how can your organisation:
- Improve tenant satisfaction and engagement levels?
- Reduce spending on back-office processing, communications and IT?
- Improve employee productivity and eliminate inefficiency?
- See ROI within 12-24 months?
By taking advantage of the opportunities provided by digital channel shift, self-service and automation our clients are making significant improvements in efficiency and tenant satisfaction.
Discover how to transform your tenant experience
Speak to one of our industry experts to find out how a self-service solution could help transform your organisation.