metadata: au
metadata raw:
Use space to open navigation items

With Housing Associations under increasing pressure to deliver better Tenant Experience and Engagement, it’s never been more important to harness the value of digital channels.

Now you can give tenants the seamless, omni-channel experience they demand, while unlocking productivity and efficiency gains for your organisation.

Our Self-Service Solution for HAs combines a robust set of technologies into one secure, easy-to-maintain solution that integrates with your back-end systems.

The role of digital in supporting Tenant Experience and Engagement

With tenant expectations changing on a daily basis, there is no time to wait. Download the Guide now to discover why Housing Associations are investing in digital self-service; what ROI to expect from digital channel shift and what to look for in a self-service solution.

Tenant service, anytime, anywhere

A personalised, mobile-responsive dashboard allows tenants to view and manage their payments, book repairs, look for a home or find information at anytime of the day or night.

360 degree view of the tenant

View tenant information, history and records in one centralised location for quicker response times.

Streamlined processing

Get time back in your day by automating form processing, notifications and tenant communications.

Why are Housing Associations turning to tenant self-service?

Organisations who don’t evolve to meet customer demand for greater convenience and online services face the risk of disruption, tenant dissatisfaction and ongoing pressure to deliver more for less.

So how can your organisation:

  • Improve tenant satisfaction and engagement levels?
  • Reduce spending on back-office processing, communications and IT?
  • Improve employee productivity and eliminate inefficiency?
  • See ROI within 12-24 months?

By taking advantage of the opportunities provided by digital channel shift, self-service and automation our clients are making significant improvements in efficiency and tenant satisfaction.

Discover how to transform your tenant experience

Squiz has been designing and delivering customer self-service solutions for over 20-years.

Speak to one of our industry experts to find out how a self-service solution could help transform your organisation.

Please fill the form to download ebook

Back to the top of this page