Surrey County Council provide a wealth of information to their residents and local businesses who visit the website to find localised information, make use of online services, and access a large range of day-to-day resources. The website (www.surreycc.gov.uk) receives approximately 600,000 visits per month.
Advances in website technology and functionality have rapidly accelerated in the past decade, leaving some organisations, and their users, left wanting when it comes to user experience. This problem is just as relevant for local government organisations where the expectation for access to on-demand services is high, but budgets to affect the change continue to be low.
Surrey County Council's Cabinet Member for Community Services