How can Housing Associations find a way ahead with such a diverse tenant base consisting of Millennial, digital natives and those that have never been on the Internet?


Housing Associations service some of the most vulnerable groups of people within our society, building trusting relationships with their tenants in order to meet both their and the wider community’s needs.

However, the tenants that they serve are changing and there is a customer experience revolution raging outside that means that organisations need to increasingly offer digital solutions to an audience that increasingly expect it, as well as find efficient and cost-effective ways of doing it.

With such a diverse tenant base consisting of Millennial, digital natives and those that have never been on the Internet: how can Housing Associations find a way ahead?

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