Public Sector: Build a user-centric, digital-first strategy

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Digitalisation and the move to 'digital-first' delivery methods (of service and interaction) began long before government's around the world demanded 'digital by default' standards and the latest round of financial pressures.

Changing citizen behaviour, modern cost-saving imperatives and the need to 'do more with less' through efficiency, mean that the digitalisation of public sector bodies and institutions is all-important.

The question is: how can it be achieved?

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