Public Sector: How to Build a Citizen-Centric, Digital-First Strategy

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Digitalisation and the move to 'digital-first' delivery methods (of service and interaction) began long before the government's 'Digital by Default Service Standard' and the latest spending review were released.

Changing citizen behaviour, modern cost-saving imperatives and the need to 'do more with less' through efficiency, mean that the digitalisation of public sector bodies and institutions is all-important.

The question is: how can it be achieved?

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