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Calculating the cost of customer experience

When COVID-19 began impacting organizations across the world, an already highly pressured department was suddenly placed under greater pressure – to do even more, with even less.

In a recent IT spend survey, 78% of the IT leaders surveyed admitted their organizations were experiencing revenue declines, while 46% were seeing colleagues being laid off or furloughed.

Download our complimentary ebook, Calculating the cost of customer experience - The opportunities of open DXPs, to find:

  • COVID-19 and the cost of customer experience
  • How to do more with less
  • Cutting the costs of your digital ecosystem

Download this eBook, to learn more about the new demands on IT spend, the priorities driving IT decision-making and the customer needs shaping digital services and experiences in a post-COVID environment.

Download the eBook

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