In order to stay at the forefront of citizen service delivery, throughout this period of accelerated change, local governments must focus on both current and future citizen needs, as well as the emerging technologies and processes that will enable them to deliver these goals.
One thing that most experts agree upon is that accelerating deployment of digital services should be a top priority across all levels of government, including local.
Download our complimentary ebook, The new citizen expectation: Rethinking digital transformation in local government, to find:
- What's changed?
- Generational divides, societal changes, economic outlook, technological advancements
- Priorities for local government
- Next steps to digitise the citizen journey
- Meeting the new citizen expectation
Download the guide to discover why local authorities are investing in digital services and how to successfully launch digital initiatives.