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Utilities' guide to serving the connected customer - Delivering dynamic customer experience and ROI through self-service


Customer expectations for better service are rising rapidly, largely driven by innovations in digital technology.

Fortunately, utilities can respond to growing demand for greater access, control and convenience by increasing online customer self-service options.

Utilities who act now to modernise their customer experience will not only improve customer satisfaction, but stand to improve productivity, reduce costs and increase profitability.

In this guide you’ll discover:

  • Drivers behind digital self-service and why utilities are investing now;
  • The benefits of digital self-service
  • 5 essential elements of a self-service solution
  • What ROI you can expect from making a digital channel shift; and
  • Why digital self-service drives improved customer satisfaction and cost savings of between 20-30% for regional utility.

With customer expectations changing on a daily basis, there is no time to wait.

Download our ultimate guide to dynamic customer experience and ROI through self-service now!

Download the Ultimate Utilities Guide

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