Utilities' guide to serving the connected customer - Delivering dynamic customer experience and ROI through self-service
Customer expectations for better service are rising rapidly, largely driven by innovations in digital technology.
Fortunately, utilities can respond to growing demand for greater access, control and convenience by increasing online customer self-service options.
Utilities who act now to modernise their customer experience will not only improve customer satisfaction, but stand to improve productivity, reduce costs and increase profitability.
In this guide you’ll discover:
- the drivers behind digital self-service and why utilities are investing now;
- the ROI you can expect from making a digital channel shift; and
- what to look for in a customer self-service solution.
With customer expectations changing on a daily basis, there is no time to wait.
Download our guide to dynamic customer experience and ROI through self-service now.