Accounts, Support, Marketing - just about every department in your business - is able to get value from your CRM. Not only that, the more people you have using it, the more everyone can do.
Why? Because it’s the key to effectively synchronising all external engagement and providing a personalised customer experience (CX) that will keep a prospect or a client engaged with your business.
You'll learn how to:
- Articulate your business's CRM requirements
- Understand your users' needs
- Understand your prospects' needs
- Define your vision and pick the right system
- Make a plan and share it
- Get company-wide buy-in