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Consolidating Digital Platforms to Drive CX

Improving citizen experience and delivering digital services more efficiently remains a key focus across all levels of Government.

In this session, RaeJean Pearce, Global Head of Government, will take us through the inclusivity principles she has learned through the length and breadth of her experience with the public sector and her work at Squiz. RaeJean will cover how to:

  • Align stakeholders to create and deliver on a vision to enhance the citizen experience.
  • Manage content development and permissions across multiple teams to ensure consistent quality, tone of voice, UI, and branding.
  • Consolidate and manage citizen data across multiple departments and sites, and use it to continuously improve CX.

Watch on demand

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