Here for you and your team. 24/7.


We offer 24/7 world-class support, through our globally dedicated teams. No matter where (or when) you are, you can speak to a real person every time.

Our teams are available around the clock to assist with any issue that may arise, and we have guaranteed response times that ensure your incident will be dealt with promptly. And it’s not just about speed; our experienced support team is there to make sure that you get a quality solution that meets your goals.

More help, less desk

We have highly skilled multi-disciplinarily staff on our support front line.

All our support staff are system administrators with a depth of knowledge to address client incidents at any time of the day or night in a friendly, informative and timely manner. They are the people you want around when all other lights go out.

We work closely with all other areas of the business to ensure that our clients have a seamless experience. We work hard to ensure you have the confidence that Squiz will be there to provide advice and technical support to keep online resources up and running day or night.


All organizations are different, so our Squiz Plus Agreements give you more than just guaranteed uptime (though we do guarantee 99.9%). These agreements are geared to meet your business objectives - not just IT requirements. We’ll work with you to understand your goals and develop a tailored package that covers all the services you’ll need, such as graphic design, strategy, training and support.

Of course, all Squiz Plus agreements include the extensive warranties and service level guarantees that you'd find in an SLA (Service Level Agreement) - it's just that we've added more. More services, more security, more support, more skin in the game.

what you get in a squiz plus agreement

  • Exclusive features such as Matrix’s Edit+ interface
  • Design, strategy and UX services
  • Training packages
  • 24/7 monitoring and support
  • Performance and uptime guarantees
  • Software and implementation warranties
  • Maintenance and security patching
  • Automatic upgrades
  • Tickets to the annual Squiz Summit
  • Extensive online resources and tools


Our services and technology work together in harmony, helping you deliver a great customer experience.
Take a look and see how else we'll support you.

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