In order to stay at the forefront of citizen service delivery, throughout this period of accelerated change, local governments must focus on both current and future citizen needs, as well as the emerging technologies and processes that will enable them to deliver these goals.

The pandemic has significantly ramped up the need for government entities at all levels to provide more information and services online, accelerating their digital transformation timelines.

67% of government organizations reported that they were pursuing digital transformation, only 5% claimed to be achieving it.With local government under increasing pressure to serve and support citizens, it’s never been more important to harness the value of digital channels.Download our complimentary ebook, Serve and support: How to create digital services that support the citizen experience,

With responsibility for hosting and supporting over 60 clients (councils and local government associations) across South Australia and Tasmania, the Local Government Association of South Australia (LGA SA) went to tender and selected Squiz as their digital partner when their existing CMS began reaching end of life.

The world of digital technology is fast-changing and complex. Between 2019 and 2020, almost 1,000 new marketing technologies entered the already overcrowded digital arena (Chiefmartec, 2020), so it’s fair to say that one of the toughest challenges today’s business leaders face is simply keeping up to date with the latest digital tools and terminology. But, keep up they must.

When COVID-19 began impacting organizations across the world, an already highly pressured department was suddenly placed under greater pressure – to do even more, with even less.