Boost sales and satisfaction with smooth onboarding and claims experiences
Meet demand for a seamless insurance experience with tools that reduce your cost to serve, drive online sales and increase customer satisfaction.
Solutions
Our insurance solutions enable you to:
- Keep up with the demand for growth and avoid disruption in a competitive market.
- Deliver a new customer experience for the connected insurance customer.
- Reduce your operating costs through business process automation.
- Reach and engage prospective customers with digital and mobile-optimised interfaces.
- Personalise content and communications to deliver the right message, at the right time.
- Inform decision making and predict customer behaviour with actionable data and insights.
- Give members access to services and support wherever, and whenever, they need it.
- Build a simple online claims process delivered through an efficient user-friendly portal.
- Integrate with HICAPs and other software for a modern customer experience.
- Accelerate your ability to innovate and future-proof your organisation.
- Liberate staff from inefficient and wasteful administration and back-office processing.
- Promote collaboration and productivity by giving employees easier access to information and eliminating data silos.
See our work
News
The automation of services is revolutionising the way organisations interact with, and serve, their customers. Automating routine interactions and shifting them online has clear benefits for companies and their customers, but getting these digital projects right takes planning.
Everyone talks about being customer-centric, but few are actually doing it. To achieve true customer-centricity, your organisation must both enact cultural change and master empathy – not just collect data.
Forrester Research estimates today’s prospects are self-directing between 66-90% of the sale, making it even more challenging to establish a connection with a potential customer. Having the right strategy in place is critical to achieving your business goals.