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Accelerate your digital services transformation

Digitize key channels

Intelligent website search, personalization tools, and chatbots enable customer self-service. Allow access to digital services at any time, on any device. Embed the latest Web Content Accessibility Guidelines.

Empower your content team

User-friendly content management systems and insightful analytics dashboards give your team control, without the need for additional support.

Optimize digital services

Our powerful system integration service, pre-built connectors, and templated solutions reduce costs and accelerate your digital service rollout.

Digitize key channels

Intelligent website search, personalization tools, and chatbots enable customer self-service. Allow access to digital services at any time, on any device. Embed the latest Web Content Accessibility Guidelines and enable GDPR compliance.

Empower your content team

User-friendly content management systems and insightful analytics dashboards give your team control, without the need for additional support.

Optimize digital services

Our powerful system integration service, pre-built connectors, and templated solutions reduce costs and accelerate your digital service rollout.

Resident experience journey

Discover

Easily find resident-centric information

  • Connect to interactive and responsive websites
  • Access relevant information on any device, any time
  • Find information easily using powerful search capabilities
  • Access personalized content and tailored communications

Access

Access easy-to-use digital self-service tools

  • Connect to a seamless, user-friendly local government experience
  • Access easy-to-use digital forms and make payments
  • Access self-service digital support 24x7
  • Submit inquiries/registrations and track progress
  • Receive helpful real-time alerts and notifications

Engage

Engage with local government

  • Participate in online community consultations
  • Provide feedback using dynamic digital tools
  • Connect to local social communities
  • Receive personalized communications

Our local government clients

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Solutions to engage and serve your community through digital-first experiences

Squiz Digital Experience Platform
An open, fast and flexible platform to recruit, engage and retain students with templates, components and integrations for universities and colleges of all sizes.
Find out more
Funnelback Search for Local Government
Community-centric site search designed specifically for local governments
Find out more

See how Funnelback helps citizens access information and service quickly and easily

Insights

Serve and support: How to create digital services that support the citizen experience

67% of government organizations reported that they were pursuing digital transformation, only 5% claimed to be achieving it.With local government under increasing pressure to serve and support citizens, it’s never been more important to harness the value of digital channels.Download our complimentary ebook, Serve and support: How to create digital services that support the citizen experience,

How LGA of SA is successfully transforming the citizen experience through effective collaboration

Everyone agrees collaboration is a good idea…. but it’s often considered difficult to achieve.

The new citizen expectation: Rethinking digital transformation in local government

In order to stay at the forefront of citizen service delivery, throughout this period of accelerated change, local governments must focus on both current and future citizen needs, as well as the emerging technologies and processes that will enable them to deliver these goals.

Rethinking the council website at Wollongong City Council

Council websites have priorities that are hard to reconcile. For example, to be service-oriented (“show me what I want to do now” ) and to be open and consultative (“show me everything”).

The complete guide to council website search

Ineffective, under-used and unloved - if that’s your council’s web search, it may be time to consider what a modern search solution can do for you.

Waimakariri District Council

Waimakariri District Council were in need of a functional and user-friendly intranet which really promoted collaboration and communication. It had to be a platform where our staff could easily find what they needed and enjoy the journey along the way.

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