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Welcome to Squiz Summit

Get ready for two insight filled days of innovation and learning at Squiz Summit 2019.

Hear inspiring stories of how our customers are using technology to innovate and create connected digital experiences.

Gain insight about the future of technology and its impact on Australian and New Zealand businesses.

Learn about the latest tools and features available to help you provide real value to your customers across every digital touch point, quickly and easily.

Bringing digital experiences to life

Rethink traditional ways of transacting with your end users to deliver digital experiences that are customer-led and add value fast. Throughout Summit we will focus on sharing practical tools and techniques to build, scale and optimise your digital ecosystem.

Citizen Experience

Build stronger citizen relationships, through personalised, timely interactions and streamlined digital experiences.

Student Experience

Engage meaningfully and deliver a flawless digital experience that meets the demands of modern-day students from applicant to alumni.

Customer Experience

Provide added value and convenience to connected customers by allowing them to self-serve across their digital experience.

Employee Experience

Craft a rich digital experience that facilitates employee communication, collaboration and knowledge-sharing.

Speakers

 
  • Nick Condon

    Nick Condon

    Head of Digital Citizen Services (DCS) - SA Government

  • Sarah Bartle

    Sarah Bartle

    Digital Sales & Performance Analyst - CUA Health

  • Alan Etkin

    Alan Etkin

    Senior Web Analyst - British Columbia Institute of Technology (Canada)

  • Elizabeth Walter

    Elizabeth Walter

    Program Director, Digital Procurement Transformation - Dept Customer Service

  • Andrew Jayatilake

    Andrew Jayatilake

    Digital Director - Macquarie University

  • Richard Palmer

    Richard Palmer

    Practice Leader - Ovum

  • Bartek Banda

    Bartek Banda

    Squiz Matrix Product Manager – Squiz

    Bart is an experienced product manager and technical consultant who builds industry-leading software solutions that focus on delivering exceptional user experiences. Bart is extremely passionate about the power of the web and strives to push the boundaries of what is possible in digital. For over 10 years, Bart has shaped Squiz’s core product, Squiz Matrix, led by his strong team based work ethic and constant hunger for innovation.

  • Bilal Javed

    Bilal Javed

    Market Insights Manager - Squiz

  • Matt Wolf

    Matt Wolf

    Product Manager, Higher Education - Squiz

  • Adam Frank

    Adam Frank

    Head of Digital Engagement - Squiz

  • Matt Adney

    Matt Adney

    Chief Product Officer - Squiz

    Matt is a transformational leader who works with technology teams to build innovative digital platforms. After more than twenty years leading software product strategy and development, Matt understands how to blend customer-first thinking with a culture of execution to create breakthrough products and services.

    Matt's career has spanned from startup co-founder to international head of product roles to innovation consulting. He now leads the product development efforts for all Squiz digital platforms. Matt has led teams all over the globe to launch products in a variety of markets including content management, digital communications, business process management and banking. Matt strongly believes that successful products result from enabling great team culture and is a strong advocate for lean and agile practices.

  • JP Syriatowicz

    JP Syriatowicz

    CEO - Squiz

  • Grace Woodrow Kraus

    Grace Woodrow Kraus

    Head of Corporate Marketing - Squiz

  • Jim Liu

    Jim Liu

    Product Manager, Squiz Workplace - Squiz

  • Steve Morgan

    Steve Morgan

    Managing Director USA - Squiz

  • Chris Grist

    Chris Grist

    Head of Solution Architecture, Squiz

  • Vincent Manera

    Vincent Manera

    Senior Implementation Specialist - Squiz

  • RaeJean Pearce

    RaeJean Pearce

    General Manager (SA & WA) - Squiz

Agenda

Day 1

Thursday 24 Oct 19
  • 8:00 AM

    Registration & breakfast

  • 9:00 AM

    Plenary sessions

    • John-Paul Syriatowicz

      Chief Executive Officer
      Squiz

      Keynote

    • Matt Adney

      Chief Product Officer
      Squiz

      Bart Banda

      Global Product Manager, Squiz Matrix
      Squiz

      Brett Matson

      Managing Director
      Funnelback

      Squiz Digital Experience Platform (DXP) Roadmap

    • Richard Palmer

      Practice Lead
      Ovum

      It's all about engagement: thriving and maintaining relevance in today’s marketplace

  • 10:30 AM

    Morning tea

  • 11:00 AM

    Customer stories

    • Nick Condon

      Head of Digital Citizen Services (DCS)
      SA Government

      Seamless Citizen Experience - SAGOV’s Digital Design System

    • Sarah Bartle

      Senior Digital Performance Analyst
      CUA Health

      How CUA Health doubled their sales conversions by digitising the customer experience

    • Jim Liu

      Global Product Manager Squiz Workplace
      Squiz

      More panellists to be announced

      People, process, technology: the golden triangle of employee experience

    • Alan Etkin

      Senior Web Analyst
      British Columbia Institute of Technology (Canada)

      Using data to make smarter decisions & improve digital experiences

  • 12:30 PM

    Lunch

  • 1:30 PM

    Breakout sessions

    • Track 1

      Building your digital ecosystem

    • Track 2

      Personalising your digital experiences

  • 3:30 PM

    Afternoon tea

  • 4:00 PM

    Surprise speaker

  • 4:30 PM

    Networking drinks

Day 2

Friday 25 Oct 19
  • 9:00 AM

    Registration & breakfast

  • 9:30 AM

    Plenary sessions

    • Bilal Javed

      Market Insights Manager
      Squiz

      Global insights on digital government

    • Adam Frank

      Head of Digital Engagement
      Squiz

      Doing more with less: lessons from the UK public sector

    • Vincent Manera

      Senior Implementation Specialist
      Squiz

      Using design systems & templates for quick website deployment

  • 10:30 AM

    Morning Tea

  • 11:00 AM

    Customer stories & panel discussion

    • Greg Costin

      Head of Sales
      Funnelback

      We know where you hid that PDF: insights from the Whole of Government Web Reporting Service

    • Elizabeth Walter

      Program Director, Digital Procurement Transformation
      Digital.NSW, Department of Customer Service

      How we built NSW’s new procurement gateway and digital guided buying experience

    • Scott-Bradley Pearce

      General Manager
      Squiz

      Public sector panel discussion

  • 12:30 PM

    Lunch & end

  •  

    Please note the agenda is subject to change

  • 9:00 AM

    Registration & breakfast

  • 9:30 AM

    Plenary sessions

    • Steve Morgan

      Vice President
      Squiz (USA)

      Transforming the student experience: the latest trends from Educause 2019

    • Matt Wolf

      Product Manager, Higher Education
      Squiz

      Exclusive sneak peek of the Squiz Student Portal solution

    • Alan Etkin

      Senior Web Analyst
      British Columbia Institute of Technology (Canada)

      How to measure digital investments with search: turning data into value for Higher Ed

  • 10:30 AM

    Morning Tea

  • 11:00AM

    Customer stories & panel discussion

    • Andrew Jayatilake

      Digital Director
      Macquarie University

      Design Systems: Realising Efficiency and Improving User Experience

    • Lauren Gale

      Manager, Strategic Projects
      UOW Global Enterprises

      Co-design and co-build: Decreasing time to implementation and increasing end user engagement

    • Andrew Gibson

      Digital Account Manager
      Squiz

      Higher education panel discussion

  • 12:30 PM

    Lunch & end

  •  

    Please note the agenda is subject to change

Ready to attend Squiz Summit?
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  • Be inspired
    Surround yourself with some of the smartest minds in digital
  • Be the first to know
    Hear the low-down on the latest product and global trends
  • Talk to the experts
    Gain direct access to our technical and consulting experts
  • Learn from like-minded peers
    Meet other inspirational people using Squiz technology

FAQs

Date, time & venue

What date is Squiz Summit?
Squiz Summit is on 24th-25th October 2019 in Sydney.

What time does Squiz Summit start?
On Day 1, registration is open from 8:00am and presentations kick off at 9:00am sharp. We would love for you to join us from 8:00am for your morning coffee and networking. On Day 2, breakfast starts at 9:00am and presentations kick off at 9:30am.

What time does Squiz Summit end?
On Day 1 Summit presentations finish by 4:30pm, and we would love for you to join us for networking drinks once presentations wrap up. Day 2 will wrap up at 1:30pm after lunch.

What venue will the Summit be in?
Summit will be held at the Hyatt Regency, 161 Sussex St, Sydney NSW 2000.

Is there parking available at the venue?
Parking is available at:

  • SecurePark - 132 Sussex Street
  • Wilson Parking - 383 Kent Street
  • Allianz Centre Car Park - 186 Sussex Street

How do I get to the Squiz Summit venue?
By train: Town Hall Train Station, 550m By ferry: Barangaroo Ferry 900m and Circular Quay Ferry, 2.5 km
By bus: Routes 441 and 442 stop outside the venue
By plane: Sydney Kingsford Smith Airport, 8 km (30 mins by train, 20 mins by car)

I might arrive late. Is this ok?
Of course! Please email summit@squiz.net if you think you’ll be late so we can keep an eye out for you when you arrive.

Tickets, registration & payment

Can I use my Squiz Plus Agreement User Conference Ticket for Squiz Summit?
Yes. If you’re registering as part of your Squiz Plus Agreement, please enter the promo code at the check out. The promo code can be found on your email invitation. If you’re having trouble finding your promo code or invitation, please contact your Account Manager or email summit@squiz.net. If you’re not a Squiz Plus client, tickets are $525 for early bird, and $750 after 4th October 2019.

How many tickets do I have as part of my Squiz Plus Agreement?
Your allocated amount of Summit tickets can be found in your Squiz Plus Agreement. If you’re unable to find how many tickets you have, please contact your Account Manager. Alternatively you can email summit@squiz.net.

Can I have more tickets as part of my Squiz Plus Agreement?
If you would like more tickets as part of your Squiz Plus Agreement, please contact your Account Manager or email summit@squiz.net.

Can I attend Squiz Summit using my Service Pack hours?
Yes, you can attend Summit using your Service Pack hours. Please contact your Account Manager if you wish to take up this payment option, or email summit@squiz.net

Can my colleagues and I share a registration?
No, each registration is for a single person.

How can I cancel my registration? If I’m no longer able to attend, will I receive a refund?
To cancel your registration, please email summit@squiz.net. You will receive a refund of 50% of your registration fee up to 4th October 2019. Please note that no refunds can be processed after this date. Full terms and conditions can be found here.

I’m no longer able to attend, can I transfer my registration to my colleague?
Yes, please email summit@squiz.net with your colleague’s details and we will transfer the registration. You and your colleague will receive an email confirmation once this has been processed.

Will I receive an invoice for my ticket?
Yes, once you complete your registration, you’ll receive an invoice via email. If you haven’t received an invoice, please email summit@squiz.net. Remember to check your junk folder in case!

I haven’t received a confirmation of my registration.
Please email summit@squiz.net and our marketing team will look into your registration as soon as possible.

How much are the Summit tickets?
The early bird Summit tickets are $525 including GST which includes all meals and drinks throughout the day. After 4th October 2019, tickets will increase to $750.

What are the payment options?
You can pay via credit card or EFT/invoice, service pack hours or via your Squiz Plus Agreement ticket. All of these options are available upon registration.

When does the Early Bird Discount end?
The early bird discount ends on Friday 4th October 2019. Tickets will increase to $750.

Do I need a copy of my ticket to access the event?
Yes, please bring a digital copy of your Summit ticket to the event. You will find the ticket attached to your confirmation email.

About Squiz Summit

What is Squiz Summit?
Summit is Squiz’s annual customer event packed full of thought-provoking ideas, product developments, real world case studies, networking and of course fun.

Who is attending Squiz Summit?
Squiz Summit is attended by 200 of Squiz’s clients across Australia and New Zealand.

Will the presentations be filmed?
Yes, presentations will be filmed and available for all attendees shortly after the event.

What is the dress code?
The dress code is smart casual.

How can I provide my dietary requirements?
When you register for Summit you can select your dietary requirements in the form. Alternatively, you can email your dietary requirements to summit@squiz.net.

Do you have event terms and conditions?
The event terms and conditions can be found here.

I need to contact the event organisers of Squiz Summit
You can contact the Squiz marketing team on summit@squiz.net or call 02 9045 2800.

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