Squiz Training Cancellation Policy

Squiz Training Standard Terms and Conditions

All Squiz Training bookings are subject to the following terms and conditions.

Registrations

Training course registrations can be made via the Squiz website, or by sending an email to the Training Team.  Squiz can accept tentative registrations over the telephone, however the request must be followed up in writing to secure a place on any training course.

Applications for training are registered and then confirmed once payment is made. If seats are unavailable for the date requested, or if payment cannot be finalised by the date of the training course, the student may be offered a new training date or be added to our waitlist.

A course confirmation will be sent when the training order has been paid and processed. This will provide all training details including course information, training location and times.

Any student who does not receive a confirmation from Squiz within one week of the training date should contact either their account manager or the training department at training@squiz.net.

Fees

All training fees must be paid in full prior to confirmation of training bookings. The course fee includes training documentation, refreshments and lunch (for full day courses at a Squiz Training location) unless otherwise specified.

If existing training units are available, authority must be received from the owner of those units (in writing) prior to confirmation of the student on training, otherwise the student will be invoiced for the full cost of their training course.

Attendance

The rules for the training course and the training times are binding. Late attendees or students who take significant absence from a course may be excluded from attending or completing the remainder of the course including qualifying for a certificate. This will NOT constitute grounds to claim reimbursement of course fees.

Cancellation or Reschedule

Requests to cancel or reschedule training must be received by Squiz in writing to training@squiz.net. The following tables set out the conditions for cancellation or changes to bookings.

PUBLICLY SCHEDULED TRAINING EVENTS

If a student reschedules or cancels their training:

 

10 business days or more prior to the event

Less than 10 business days prior to the training date

On the day of the training

Reschedule your training date^

No charge

50% of the class fee

100% of the class fee

Cancel your training

No charge

100% of the class fee

100% of the class fee

Student substitution*

No charge

No charge

No charge

No-show

N/A

N/A

100% of the class fee

^ Students may reschedule a class up to two (2) times. Additional reschedules are not allowed.
If a student does not attend a rescheduled session, payment will be forfeited.

* Squiz must be notified via email (training@squiz.net) of the new student’s details, and details of the training course must be forwarded to the new student by the client. In the event that the new student does not attend training, the original student will be charged as above.

PRIVATE/ONSITE TRAINING EVENTS

If a client reschedules or cancels their private/onsite training event/s:

10 business days or more prior to the event

6 to 10 business days prior to the event

5 working days or less prior to the event

Reschedule your training event^

No charge

50% of the class fee

100% of the class fee

Cancel your training^

No charge

50% of the class fee

100% of the class fee

Student substitution*

No charge

No charge

No charge

No-show

N/A

N/A

100% of the class fee

^ If an onsite/private training event is cancelled or rescheduled, any applicable expenses incurred (e.g. travel, accommodation, room or equipment hire) will be payable to Squiz in addition to the charges outlined above.

* Squiz must be notified via email (training@squiz.net) of the new student’s details, and details of the training course must be forwarded to the new student by the client. In the event that the new student does not attend training, the original student will be charged as above.

SQUIZ CANCELLATION OR RESCHEDULED CLASSES

Squiz reserves the right to change course prices, content and/or terms and conditions of attendance as required and in its complete discretion. If a training course has to be cancelled by Squiz for any reason, the Student or owner of the Training Unit (as appropriate) will be refunded the amount paid for the course or Training Units used (as applicable).  No other claims, compensation or recompense will be paid or can be asserted.

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