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What we can learn about innovation from the public sector
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How machine learning is changing the face of the CRM industry
The customer-relationship management (CRM) industry is making exciting advancements in machine learning. Adam Frank, head of customer insights at Squiz UK, discusses the CRM trends we are seeing – and what they mean for the future of your business.
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How nurturing your staff can breathe life back into your CRM
Has the success of your CRM stalled? Adam Frank, Head of Customer Insights, Squiz UK, reveals why focusing on your employee engagement might be the answer to your problems.
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Learn the biggest mistake businesses make with their CRM
Having an actively used CRM is not enough. Join Adam Frank, Head of Customer Insights, Squiz UK, as he discusses the biggest issues faced by businesses with their CRMs.
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Why metrics are crucial to your CRM's success
Learn the biggest issues faced by businesses with their CRMs – featuring key observations by Adam Frank, Head of Customer Insights, Squiz.
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Can CRM truly be social?
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B2B and social media: which network should you choose?
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How to create CRM success
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