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Guess how much I love you? Thoughts on student engagement
What does it really mean to assess if a student is “emotionally invested” in their learning experience?
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Get tech adoption right and employees will love you
22 November 2018Tags: IntranetEmployees have come to expect the same seamless digital interactions in the workplace that they’re used to as consumers. But while customer experience (CX) and user experience (UX) have been a focus for the best part of a decade, employee experience has largely been overlooked by organisations.
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What we can learn about innovation from the public sector
15 September 2017Tags: CX, InnovationHaving worked with a number of government agencies and bodies, it’s clear that many areas of the public sector are at the forefront of digital service delivery. This is a far cry from the slow and inefficient stories we often hear - in fact, they're perfectly poised to innovate and push successful digital-first initiatives.
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