When COVID-19 began impacting organizations across the world, an already highly pressured department was suddenly placed under greater pressure – to do even more, with even less.
In a recent IT spend survey, 78% of the IT leaders surveyed admitted their organizations were experiencing revenue declines, while 46% were seeing colleagues being laid off or furloughed.
Download our complimentary ebook, Calculating the cost of customer experience - The opportunities of open DXPs, to find:
- COVID-19 and the cost of customer experience
- How to do more with less
- Cutting the costs of your digital ecosystem
Download this eBook, to learn more about the new demands on IT spend, the priorities driving IT decision-making and the customer needs shaping digital services and experiences in a post-COVID environment.