The need to do more with less means that the digitalisation of public sector bodies and institutions is all-important.
Digitalisation and the move to 'digital-first' delivery methods (of service and interaction) began long before government's around the world demanded 'digital by default' standards and the latest round of financial pressures.
Changing citizen behaviour, modern cost-saving imperatives and the need to 'do more with less' through efficiency, mean that the digitalisation of public sector bodies and institutions is all-important.
The question is: how can it be achieved?
