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Learn how to redefine, create and deliver value to your customers in a digital age.

The digital expectations of customers have left organisations with a tough proposition.

You can either use new technologies to more effectively engage and deliver value to customers, or lose market share to competitors that do. By the way, simply developing a shiny new app or modernising your website won’t cut it.

Inside this free download, we investigate:

  • How organisations with a mature digital strategy define and manage their 'digital business transformation'
  • Which roles drive the digital strategy
  • How these firms are tackling the organisational and cultural challenges presented by this business transformation.

    A March 2016 commissioned study conducted by Forrester Consulting on behalf of Squiz and SugarCRM.

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