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With utilities under increasing pressure to deliver a better customer experience for less, it’s never been more important to harness the value of digital channels.

Now you can give customers the seamless, omni-channel experience they demand, while unlocking productivity and efficiency gains for your organisation. Our customer self-service solution combines a robust set of technologies into one secure, easy-to-maintain solution that integrates with your back-end systems.

Now you can give customers the seamless, omni-channel experience they demand, while unlocking productivity and efficiency gains for your organisation.

Benefits for your organisation

Customer service, anytime, anywhere

A personalised, mobile-responsive dashboard allows customers to view and manage their account, pay bills or find information at anytime of the day or night.

360 degree view of the customer

View customer information, history and records in one centralised location for quicker response times.

Streamlined processing

Get time back in your day by automating form processing, notifications and customer communications.

Why are utilities turning to customer self-service?

Utilities who don't evolve to meet customer demand for greater convenience and online services face the risk of disruption, customer dissatisfaction and ongoing pressure to deliver more for less.

So how can your organisation:

  • improve customer satisfaction and engagement levels?
  • reduce spending on back-office processing, communications and IT?
  • reduce customer call centre volume and improve average handling times?
  • improve employee productivity and eliminate inefficiency?
  • see ROI within 12-24 months?

By taking advantage of the opportunities provided by digital channel shift, self-service and automation our utility customers are making significant improvements in efficiency and customer satisfaction.

Solutions

Squiz Digital Experience Platform
Move your organisation forward, faster, with scalable and robust enterprise technology. Built to power seamless customer experiences, while driving agility, innovation and efficiency across your organisation.

Our Utilities clients

castle water logo
npower logo
elexon logo
energy institute uk
barwon water
power water
arrow energy

Please fill in the form to download the ebook

 


News

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Building the business case for a customer portal

It takes a solid business case to redirect funding towards a new project. The challenge is being able to clearly articulate the expected ROI to the business.

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5 questions to ask before launching a customer portal

The automation of services is revolutionising the way organisations interact with, and serve, their customers. Automating routine interactions and shifting them online has clear benefits for companies and their customers, but getting these digital projects right takes planning.

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5 ways to get customers using your digital services

5 ways to get customers using your digital services. Getting people to actually use your new digital platform or service requires a behavioural change. Not a strong suit for most of us humans!

Want to know more? Speak to an industry expert about our solutions for utilities
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