Platform Health Check
If included, Squiz will deliver to the Customer, at the agreed frequency, a written Platform Health Check that will include the following information based on the previous period:
- Review current installation and verify according to expected configuration, including:
- Installation Details
- Size and Nature of Configuration
- Usage Indicators
- Maintenance of System
- System Status & Load Metrics
- Search Configuration
- Caching Configuration
- Recommendations for improvements to the Matrix installation and/or configuration (where appropriate)
Written Platform Health Checks can be provided at a frequency of either Quarterly or Annually.
Disaster Recovery (DR) Drill
If included, in conjunction with the Customer, Squiz will conduct, at the agreed frequency, a DR Drill.
A DR Drill process, agreed between Squiz and the Customer, will be followed to ensure the successful failing over of the Production system to the DR environment.
It is common practice for a server update (Operating System and Supporting Application upgrades) to be performed on the Production system while switched over to DR during a DR Drill. Squiz and the Customer will work together to co-ordinate.
The Customer acknowledges that Squiz may, in carrying out the DR Drill, cause the Software and/or the Supporting Applications to go offline for a short period of time and agree that such time offline will be considered as Scheduled Maintenance.
DR drills are usually performed Annually.