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Accelerate your digital services transformation

Citizen-centric services

Empower citizens through real-time information and personalized self-service support systems. Deliver on-demand services to anyone, on any device. Embed the latest Web Content Accessibility Guidelines.

Easy-to-use content tools

User-friendly digital content publishing tools put your content teams in control, freeing up critical technology resources and allowing you to move quickly.

Cost-effective integration

Our open solutions are cost effective, scalable, and easy to integrate with other applications. Rapidly connect new and existing services to drive value and improve your digital experience.

Citizen-centric services

Empower citizens through real-time information and personalized self-service support systems. Deliver on-demand services to anyone, on any device. Embed the latest Web Content Accessibility Guidelines.

Easy-to-use content tools

User-friendly digital content publishing tools put your content teams in control, freeing up critical technology resources and allowing you to move quickly.

Cost-effective integration

Our open solutions are cost effective, scalable, and easy to integrate with other applications. Rapidly connect new and existing services to drive value and improve your digital experience.

Citizen experience journey

Discover

Easily find citizen-centric information

  • Connect to interactive and responsive websites
  • Access relevant information on any device, any time
  • Find information easily using powerful search capabilities
  • Access personalized content and tailored communications

Access

Access easy-to-use digital self-service tools

  • Connect to a seamless, user-friendly local government experience
  • Access easy-to-use digital forms and make payments
  • Access self-service digital support 24x7
  • Submit inquiries/registrations and track progress
  • Receive helpful real-time alerts and notifications

Engage

Engage with government

  • Participate in online community consultations
  • Provide feedback using dynamic digital tools
  • Connect to local social communities
  • Receive personalized communications

Our government clients

NSW Long Service logo
Timaru District Council logo
one housing uk
toronto city logo
san antonio city logo
transport accident commission
Queensland Health logo
Liverpool City Council
nsw public works advisory
rochester city logo
waterloo city logo
wadowice couty poland
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Solutions to unlock the power of citizen-centric engagement

Squiz Digital Experience Platform
An open, fast and flexible platform to build digital citizen services and experiences with templates, components and integrations for Government at all levels.
Find out more
Funnelback Search for Government
Citizen-centric site search designed specifically for Governments
Find out more
'

Solutions to unlock the power of citizen-centric engagement

Squiz Digital Experience Platform
An open, fast and flexible platform to build digital citizen services and experiences with templates, components and integrations for Government at all levels.
Find out more
Funnelback Search for Government
Citizen-centric site search designed specifically for Governments
Find out more
Australian Government Design System Tools
Access user-friendly tools to help designers and developers easily build consistent Government products and services.
Find out more

Insights

The new citizen expectation: Rethinking digital transformation in local government

In order to stay at the forefront of citizen service delivery, throughout this period of accelerated change, local governments must focus on both current and future citizen needs, as well as the emerging technologies and processes that will enable them to deliver these goals.

Improving digital services to drive better citizen experiences

The pandemic has significantly ramped up the need for government entities at all levels to provide more information and services online, accelerating their digital transformation timelines.

Serve and support: How to create digital services that support the citizen experience

67% of government organizations reported that they were pursuing digital transformation, only 5% claimed to be achieving it.With local government under increasing pressure to serve and support citizens, it’s never been more important to harness the value of digital channels.Download our complimentary ebook, Serve and support: How to create digital services that support the citizen experience,

Local Government Association of South Australia

With responsibility for hosting and supporting over 60 clients (councils and local government associations) across South Australia and Tasmania, the Local Government Association of South Australia (LGA SA) went to tender and selected Squiz as their digital partner when their existing CMS began reaching end of life.

Are You Creating a Service or an Experience? (Hint: There’s a BIG Difference)

The world of digital technology is fast-changing and complex. Between 2019 and 2020, almost 1,000 new marketing technologies entered the already overcrowded digital arena (Chiefmartec, 2020), so it’s fair to say that one of the toughest challenges today’s business leaders face is simply keeping up to date with the latest digital tools and terminology. But, keep up they must.

Calculating the cost of customer experience

When COVID-19 began impacting organizations across the world, an already highly pressured department was suddenly placed under greater pressure – to do even more, with even less.

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