Stanisław Michalik, is the eCommerce and self-care manager at NC+ in Poland. He spoke to Squiz about how conversion rates and sales increased following the implementation of their new e-commerce website built on Squiz Matrix CMS.

Improving and automating communication with citizens means updates and information are provided in a timely manner, and self-service helps them get things done faster and more easily.

Are your websites and applications accessible and useful for people with and without disabilities? In the UK, new regulations have come into force governing the accessibility of web and mobile applications for public sector bodies (including most higher education institutions).