We’re excited to announce that Omdia has named Squiz a Leader in their new Omdia Universe: Selecting a Digital Experience Management Solution, 2020–21 report for its comprehensive DXM capabilities and innovative approach.

When COVID-19 began impacting organizations across the world, an already highly pressured department was suddenly placed under greater pressure – to do even more, with even less.

Since the impact of the initial wave of the pandemic, it has become clear that COVID-19 will be with us for some time. Instead of short-term quick fixes, organizations will not only need to maintain digital momentum and continue to evolve with customer needs, but they’ll also need to be able to pivot and deliver digital services at speed, to keep up with a constantly changing post-COVID environment.

67% of government organizations reported that they were pursuing digital transformation, only 5% claimed to be achieving it.With local government under increasing pressure to serve and support citizens, it’s never been more important to harness the value of digital channels.Download our complimentary ebook, Serve and support: How to create digital services that support the citizen experience,

The pressure on marketing and IT leaders to select the right technologies to achieve CX goals isn’t new but it’s certainly at a fever pitch. With many thousands of applications to choose from, getting the right mix and then making it all work together is a key challenge for those trying to create great digital experiences for their audiences.

When the first COVID-19 cases were confirmed in the US and restrictions forced colleges to close their doors, an estimated 14 million students across the country were left unable to physically attend classes. Overnight, institutions were faced with two options – cancel classes completely, or provide online solutions, fast.