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Greg Sherwood 14 May 2025
In the past, SEO shaped how marketers built digital content: optimizing pages with keywords, refining metadata, and structuring navigation to please Google’s traditional algorithm. The goal was to reach the top of the list of sources surfaced by the search engine.
Now, users are skipping that list entirely. They're satisfied by the AI summary Google offers, or by turning to AI search engines such as ChatGPT, Gemini, and Perplexity to ask natural language questions and get direct answers.
This shift is driving the rise of conversational search: a new type of experience where users expect fast, contextual answers instead of keyword-matched results. These tools aren’t just finding content. They’re interpreting it. Synthesizing paragraphs. Summarizing key points. And increasingly, users trust those summaries without ever clicking through or reading the original source.
It’s no longer enough for your pages to simply rank well or read well. They have to be structured, clear, and answerable by a Large Language Model (LLM). Otherwise, they might be overlooked by those tools. Or worse, misinterpreted.
Marketers now need to write for two audiences: humans and machines. And doing that well starts with understanding what your content is really saying, and whether it is being understood.
When your content isn’t structured or clearly written, AI search engines are more likely to skip over it entirely. They may surface a competing source that explains the same concept more effectively, or misinterpret your message altogether because the signals just aren’t there.
The result isn’t just a missed click. It’s a missed opportunity to shape the narrative, to build trust, and to remain part of the discovery journey.
In the world of generative search, your content isn’t just passively indexed. It’s actively evaluated, summarized, and sometimes replaced. The responsibility for discovering content has shifted from users to the AI, especially within conversational search environments where users don’t browse, they ask.
And because LLMs tend to predict what’s most likely to come next based on patterns in data, missing content often gets inferred, rather than ignored. And that raises a bigger risk.
What’s worse: being left out entirely, or letting AI confidently present the wrong information on your behalf?
As traditional search gives way to AI-powered discovery, we’re entering the age of Generative Engine Optimization (GEO), which basically means making your content discoverable and ready for AI engines. And content that performs well in LLM results often includes:
Schema.org markup helps AI systems understand the context of your content. It feeds into knowledge graphs and enhances how content is read and presented by models like ChatGPT or Google's AI-generated summaries. Implementing schema types such as ‘FAQPage’, ‘HowTo’, ‘Product’, or ‘Article’ increases the likelihood that your content will be selected for AI summaries or rich results.
AI models tend to prefer content that is concise, fact-rich, and easy to summarize. Pages that directly answer user questions, especially in formats like ‘step-by-step’ guides or short paragraph summaries are more likely to be reused in AI-generated responses. Think in terms of: could this paragraph be lifted and used as a standalone answer?
But beyond structure, AI is also evaluating for intent, consistency, and completeness. Content that exists in isolation, lacks supporting context, or contradicts other pages may be deprioritized or ignored.
Consistency matters. If one page calls something a “help center” and another uses “support hub” or “resource portal,” AI may fail to connect the dots. Fragmented messaging leads to fragmented results: your content might surface inconsistently, or worse, be summarized inaccurately.
The bottom line? AI is already interpreting your content. Adopting a GEO mindset means making your content easier to interpret, link, and reuse without losing the human tone or creativity that builds trust with real users.
Getting discovered by AI starts with knowing how ready your content actually is.
That’s why content auditing is a critical first step in making content AI-ready and preparing for the conversational search era. Rather than simply adding an AI layer on top, this approach focuses on building a solid foundation - one that performs in environments powered by Large Language Models (LLMs) and delivers real value to users.
If this sounds daunting, it doesn't have to be. Partner with experts that can support this process by ensuring clarity, consistency, and timely execution.
Here’s how to approach content auditing in five steps:
Instead of trying to overhaul your entire site, you can choose a focused area. This can be a specific section, topic, or audience that is:
You might start with your FAQs or help center, especially if users often turn to that section for answers. It’s typically public, structured around real user queries, and a natural fit for conversational discovery.
This slice becomes your pilot zone for content auditing and optimization, giving you a tangible, low-friction starting point to build from.
After selecting the first “slice”, identify the most common user queries related to it, and map them to the pages or articles that address those questions. This helps you evaluate whether your existing content is meeting user needs and whether AI will be able to find and reuse it effectively.
Using the example, you could start by collecting your top 20–30 most frequently asked questions, either from search logs, chatbot data, or internal support queries. Then match each question to the page or FAQ that answers it. If the answer is vague, outdated, or buried in a long block of text, mark it for improvement. This could mean rewriting, updating, or restructuring the content to surface the answer more clearly.
To support this process, tools like a conversational readiness tool can help you preview how AI interprets your content. By testing how well your site answers common questions, you can identify where responses fall short, where key information is missing, and which pages need work before you go live with conversational search.
This step helps you align your content to actual user intent, and highlights which pages may be blocking discoverability, both for people and AI.
Next, use content analysis tools to scan the slice for:
When auditing your help center, you might find multiple articles answering the same question with slightly different language, outdated steps, or inconsistent terminology (e.g. “support portal” vs. “help center”). You may also notice that some FAQs are missing altogether, or that key answers are buried deep within long-form articles rather than clearly surfaced.
Then, capture page, URL, title, and description for the agreed first use case. This sets the foundation for implementation.
This isn’t just about flagging issues. It’s about understanding how your content performs from an AI perspective, and where it may be falling short.
Develop practical, prioritized recommendations to:
You might recommend combining duplicate FAQs, rewriting vague responses into concise, AI-readable paragraphs, or adding structured summaries to the top of longer articles. You could also flag outdated troubleshooting steps for replacement or suggest reformatting complex pages with clearer headings and bullets.
The result should be an actionable optimization plan tailored to the specific goals of your chosen content slice.
Once content updates are complete, your pages should be ready to support conversational discovery. At this stage, you would be able to configure and launch a conversational search interface.
For the slice we selected, this means users can ask a question like “How do I reset my password?” and instantly receive a relevant, AI-powered answer based on your updated content.
After launch, use analytics to track which queries are being asked, how they’re being answered, and where gaps remain. This insight helps you refine both your content and the conversational experience over time, ensuring it stays aligned to evolving user needs and AI behavior.
This will help users find answers both within your website, and when using third-party external tools such as ChatGPT.
It comes from well-structured content. As users turn to conversational search for fast, contextual answers, discoverability is about clarity, consistency, and how well your content holds up in AI-driven experiences.
At Squiz, we’re helping organizations get ahead of this discoverability curve with our Conversational Search feature (powered by Squiz Funnelback Search) - designed to bring the AI search experience to your website. Here is an example of what this looks like in a search around financial aid in higher education:
By integrating Squiz Funnelback’s trusted search engine, natural language interfaces, and content auditing tools, conversational search not only ensures your pages are AI-ready, but also aligned to how people are discovering information today.
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