Macmillan Cancer Support is a UK registered charity that provides practical, medical, emotional, and financial support to people affected by cancer, and pushes for better cancer care. The organization has grown from strength to strength and in 2006 became known as Macmillan Cancer Support. In 2011, Macmillan raised over £144 million, the biggest percentage of which came from will legacies.
With the responsibility to host information that ranges from clinical cancer content for an internal audience through to campaign messaging and updates for a public audience; the search solution had to be capable of handling multiple formats of information from multiple sources, and display them side by side in a consistently intuitive and accessible interface.
As well as having a search solution that were able to:
To address the project aims, a solution of SharePoint, people, library & website search was chosen for implementation. Funnelback and Macmillan worked together to split the project into two main areas, intranet search, and website search.
A search page was created and integrated within SharePoint. The end result encompassed searches as individual tabs on the search page, allowing the user to switch between each set of search results for a single query
Macmillan also has two separate sites and both sites were included in the website search implementation. One of the sites is extensively used by Macmillan professionals and holds a substantial amount of information relating to fundraising. Previously, Macmillan professionals and supporters were unable to return results when searching using the well-known ‘MAC code’ identifier. After re-indexing the site content with Funnelback, the search results now return the correct product when either the MAC code or any part of the product name is entered as a search term.
Macmillan’s internal and external users now have increased findability of content across all systems. The custom front-end interface is designed to address specific user requirements and provide an easy to use, incredibly powerful search tool with: