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Squiz Customer Education Terms and Conditions

All Squiz Customer Education training services are subject to the following terms and conditions.

Registrations

Training registrations are made via the Squiz website or email to training@squiz.net.

Confirmation

  • The trainee is subject to the Squiz Customer Education Terms and Conditions when an order is successful.
  • The trainee receives a confirmation email including the training location, date, and time.
  • If a trainee does not receive a confirmation email, they should contact training@squiz.net.

Payment and costs

  • Payment for orders is made by the trainee using existing training units or by credit card (Mastercard and Visa).
  • On booking, the trainee will select their preferred payment option.
  • The trainee receives an invoice email including the payment details.
  • Any costs and expenses incurred by the trainee to attend training, for example, travel or accommodation, are not the responsibility of Squiz.
  • Any agreed costs and expenses incurred by Squiz to provide training on a client site, for example, travel or accommodation, are charged to the client up to 30 days after the training has been completed.

Cancellations and transfers

  • Up to three working days before the confirmed start date, the trainee can use the Squiz Customer Education platform contact training@squiz.net to cancel their attendance.
  • To request a transfer to an alternative date, the trainee should contact training@squiz.net.
  • Squiz will not provide a refund if advised of the cancellation two working days or less before the confirmed start date.
  • Squiz reserves the right to cancel or reschedule training due to low enrolments or unforeseen circumstances.
  • Squiz will not cover the loss of funds if training is canceled or transferred resulting in the cancellation of trainee travel and/or accommodation.
  • Any agreed costs and expenses incurred by Squiz to provide training on a client site, for example, travel or accommodation, are charged to the client up to 30 days after the training has been completed.

Replacements

To avoid cancellation penalties, another person may replace the original trainee by contacting training@squiz.net.

Attendance

Non-attendance, late attendance, or trainees who take significant absences from a course may be excluded from attending or completing the remainder of the course including qualifying for a completion certificate. In these circumstances, Squiz will not provide a refund.

General

  • Where a refund is due, Squiz will process the refund within 30 business days.
  • The information provided by Squiz is correct at the time of publication but may be subject to change. Squiz reserves the right to change course costs, dates, content, speakers or method of presentation at its discretion.
  • Squiz reserves the right to video and/or audio record training for quality assurance purposes.

Special circumstances

  • Squiz will review its refund policy in cases of special circumstances.
  • Squiz will be satisfied that a trainee’s circumstances are beyond the trainee’s control if a situation occurs that a reasonable person would consider is not due to the person’s action or inaction, either direct or indirect, and for which the trainee is not responsible. The situation must be unusual, uncommon, or abnormal.
  • Each review will be examined and determined on its merits by considering a trainee’s claim together with independent supporting documentation substantiating the claim.
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