
Funnelback for Local Government incorporates the features most requested by council digital leaders, designed with UX best practices.
Serve consolidated search results from disparate sources such as your websites, directories, calendars, databases, geospatial data, FAQs, documents, social media and videos…
Understand your website users’ search behaviour and discern search trends on analytics dashboards. Use Funnelback’s search master tools to promote important information, support customer task completion, and improve the overall search experience.
Key features
Funnelback’s multi-factor search algorithm delivers highly relevant results out-of-the-box, automatically fine-tuned with continuous machine learning from actual user behaviour. Your team can also train the search algorithm to return desired results for specific keywords
Your search results page can be much more helpful than just 10 blue links on a page. Funnelback for Local Government’s search results page is designed for council website users, with user-support features including tabbed filtering, faceted navigation, list or card view and smart result summaries

Connect your residents, businesses and other users to the right service quicker. Funnelback for Local Government includes an A - Z service directory, allowing users to browse your council services alphabetically from the search results page, without the need for a search term to expose the results

As your user starts entering a search term or phrase, Funnelback presents real-time query-completion suggestions - saving time, and increasing the chances of a successful search. Multi-channel presentation structures suggestions into a ‘search concierge’, guiding users to popular, important, or high-value content.

Help your residents and business users save time through ‘favoriting’ frequently visited search results such as bin collection days, or saving their search history for research or information gathering

User Funnelback’s Curator feature to guide users towards task completion, key information, or desired behaviour, by promoting results or highlighting information at the top of the search results page for designated search terms

Funnelback for Local Government includes comprehensive search analytics for actionable insight into user behavior and intent, and alerts your team to emerging search trends.Powerful reporting tools leverage core search engine functionality to help you improve your website content readability and accessibility
Some of our government customers



















