In a market dominated by organisations with short-term strategies and high-growth targets PMSquare refused to sacrifice the core values of its business in order to make a quick dollar.
PMSquare are adamant about maintaining the organisation around its current size. Instead of concentrating on strong growth, PMSquare's ambition is to enable staff to effectively share knowledge, learn and, importantly, maintain client focus. They only hire specialist consultants with a significant toolset and consulting skill set.
Despite its relatively small size, PMSquare is doing big things, driven by determination to create a great customer experience. Most of their clients come via word of mouth, referrals from networks, other business partners, IBM or conferences. Current customers include companies such as Sanofi, Johnson and Johnson, Bega Cheese, SDV, Martin Brower, Cunningham Lindsey and Volkswagen.
With already doing so many things to delight their clients, they still wanted to make a significant, positive change on the business. The main frustration came from the struggle to compile reports required by IBM. As a Premier Business Partner, PMSquare is required to report opportunity management to IBM on a regular basis. The process to compile this data had always been slow.
All the information that is required was stored in emails, and someone needed to pull it out and then manually enter it into a spreadsheet. This was a time-consuming and tedious task every time the reports were due and PMSquare wanted their staff to be able to focus on the client, not manual data collection.